Shipping Policy
OUR SHIPPING POLICY
WE OFFER DOMESTIC SHIPPING WITHIN AUSTRALIA AND NEW ZEALAND
*AT THIS STAGE WE DO NOT OFFER INTERNATIONAL SHIPPING
We pack all orders within 48 hours of receiving your order and ship Mondays to Thursdays (excluding holidays and weekends) and will provide you with a tracking number for your chosen service.
Your order will be shipped on the next available business day pending order availability and volume where an item is not available you will be notified and refunded or offered an alternative to confirm.
We ship via Australia Post using flat rate charges for domestic road parcels and air (express) parcels, calculated at checkout.
- You will be notified of your Australia Post tracking number via email
- Please allow up to one week for your delivery for standard post and 3-7 days for express for Australia Wide delivery
- New Zealand delivery window is 5-10 days from despatch
- Please allow for delays in shipping over holiday periods and weekends.
- Please enter your shipping address at the time of order to determine shipping fees before finalising your cart.
- Ruby Street Australia is not responsible for any taxes, duty or import charges incurred when your item reaches it's destination.
YOUR PARCEL SAFETY IS IMPORTANT
Is your mailbox safe?
- Please make sure that your order is shipping to a secure location/recognised address.
- Ruby Street Australia is not responsible for lost or stolen packages delivered to unsafe locations, locations other than on the original order or for failed deliveries.
A NOTE ABOUT PACKAGING AND YOUR PARCEL
Not all items will be wrapped in plastic
We are endeavouring to remove plastic packaging as much as possible from our products
Where possible we use soft tissue paper to wrap your item
We are endeavouring to remove plastic packaging as much as possible from our products
Where possible we use soft tissue paper to wrap your item
Some rolled up cotton garments are plastic free
The lack of plastic wrappers does not make your garment defective or pre-worn, rather, we have checked the garment and wrapped it carefully to ensure a lovely item arrives to you safely.
Your items will still be eligible for returns if the tissue paper wrap has been torn see our RETURNS POLICY on the bottom of the home page footer for more details on this.
Your items will still be eligible for returns if the tissue paper wrap has been torn see our RETURNS POLICY on the bottom of the home page footer for more details on this.
A NOTE ABOUT PRE-ORDER SHIPPING
For pre-orders the shipment time frame will be noted on the item page.
If you purchase a pre-order item with another item, it may be shipped on different days and incur separate charges.
The Shipment time frame is for Australia only so please allow an extra window of 2+ weeks for New Zealand delivery of your item in addition to this.
Feel free to reach out to us on email if you need any further information regarding shipping and we will help you with an answer
Email: rubystreetaustralia@gmail.com